Our Services
Thoughtful, hands-on services designed to care for your property, elevate the guest experience, and support long-term success.
What we offer
At Tidewood, we offer a boutique, integrated approach to vacation property management in Ucluelet and Tofino. Our services work together — but can also stand alone — allowing owners to choose the level of involvement and support that fits their needs.
Whether you’re seeking foundational oversight, elevated brand presence, or full-service management, we bring care, consistency, and West Coast hospitality to every detail.
Property Management
Boutique Property Management
End-to-end oversight designed to protect your investment, support guests, and give you peace of mind.
Our property management services focus on both the operational and experiential sides of short-term rentals. We manage the moving parts behind the scenes so your property runs smoothly — and feels effortless to guests.
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Booking coordination across platforms (Airbnb, VRBO, Booking.com)
Guest communication from inquiry to check-out
Calendar and availability management
On-site check-ins and property walkthroughs
Issue resolution and local guest support
Monthly reporting and performance insights
We work proactively, not reactively — addressing small issues before they become disruptions.
Price & Revenue Management
Optimized Performance, Thoughtfully Managed
Revenue management is more than adjusting nightly rates. It’s about understanding seasonality, demand, and guest behaviour — and aligning pricing with the experience your property offers.
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Calendar optimization
Seasonal and event-based pricing strategy
Platform performance monitoring
Reporting to support informed decision-making
Our approach balances revenue goals with long-term positioning and guest satisfaction.
Cleaning & Turnover Management
Guest-ready, every time
Professional cleaning and turnover services designed to maintain consistency, quality, and care.
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Scheduling and coordinating turnover cleans
Professional cleaning teams using detailed checklists
Hot tub checks and reset
Laundry coordination
Restocking of guest essentials
Quality inspections and guest-ready checks
Damage and maintenance reporting
We clean with longevity in mind — not just speed.
We proudly use Mint Cleaning Products, locally made, eco-friendly products that are safe for guests, pets, and the coastal environment.
Guest Communications
Hospitality-Driven Support
Thoughtful, timely communication shapes how a stay feels.
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Prompt responses to booking inquiries
Clear pre-arrival instructions
Support during the stay
Check-out communication and follow-up
Our goal is to create stays that feel easy, well-supported, and quietly thoughtful.
Restocking & Supplies
Always Prepared
We manage the behind-the-scenes essentials that keep your property consistently guest-ready.
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Turnover essentials and consumables
Guest amenities aligned with the Tidewood standard
Inventory tracking and replenishment
Provisioning is managed based on your service tier and property needs, ensuring efficiency and consistency without excess.
Property Maintenance & Care
Proactive, Local Oversight
We prioritize preventative care to protect your property and reduce last-minute issues.
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Routine property checks
Light maintenance coordination
Grounds upkeep
Vendor coordination with trusted local partners
Seasonal preparation and refreshes
Our on-the-ground presence allows us to stay ahead of issues before they impact guests.
Social Media Management
Thoughtfully Curated Online Presence
We help tell your property’s story through intentional, high-quality social media content.
Our social media services are designed to build visibility, engagement, and brand alignment — not just post for the sake of posting.
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Instagram page management
Curated photo and video content
Reels and storytelling-based posts
Strategic hashtags and tourism tagging
Engagement support and community interaction
Collaboration coordination with creators and partners
Packages range from light visibility support to full growth-focused management.
Marketing & Brand Support
Expience-Led Stortelling
Your online presence should reflect how your property feels — not just list features.
Our marketing and brand support services help owners clarify their story, strengthen trust, and elevate how their property is experienced online.
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Professional photography and videography
Listing optimization and visual refreshes
Booking website content refinement
Website development and brand storytelling
Creative direction and coordination with web or graphic designers
These services are ideal for owners who see their property as both a place and a brand.
Stewardship & Brand Building
For select properties, Tidewood provides a more comprehensive level of stewardship, supporting operations while also shaping the brand, digital presence, and long-term guest experience.
Service Tiers
Management Packages
Our property management services are offered in tiered packages to meet owners where they are — from hands-on support to full-service, white-glove care.
Frequently Asked Questions
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Tidewood blends boutique, hands-on hospitality with professional operations and premium marketing support. We don’t just manage properties — we care for them holistically, from guest experience and property care to how each home is presented online.
Our integrated approach allows properties to operate smoothly while standing out thoughtfully in a competitive market.
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Yes. We are full-time residents of Ucluelet and work throughout Ucluelet and Tofino. Being local allows us to respond quickly, maintain strong relationships with local vendors, and provide genuine West Coast hospitality.
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That’s entirely up to you. Our service tiers are designed to support both hands-on and hands-off owners.
Some owners prefer to stay closely involved, while others rely on us for full-service management — including guest communication, cleaning coordination, maintenance oversight, and brand support.
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Yes. Tidewood works with owners who manage multiple units or growing portfolios.
Portfolio clients receive customized management structures and preferred pricing designed to scale efficiently, while maintaining the same level of care, consistency, and hands-on oversight applied to single-property homes. Get in touch for more information.
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Yes. We manage cleaning, turnovers, and quality checks to ensure properties are consistently guest-ready.
Cleaning Management is available as a standalone service and is also included within our Signature Service and Premier Experience property management tiers.
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Today’s guests don’t just book a stay — they connect with a feeling and a story.
Thoughtful marketing, photography, and social media help your property build recognition, trust, and demand over time. This supports stronger visibility and long-term performance, particularly in competitive markets.
Marketing and social media services are included in our Premier Experience tier and are also available as standalone offerings.
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Management fees are calculated from gross booking revenue (before platform fees)
Third-party platform fees (Airbnb, VRBO, etc.) are separate
Cleaning fees are charged directly to guests and are not deducted from owner revenue
Pricing may vary based on property size, number of units, location, and service scope
Additional services are available as add-ons
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For property management clients, guest payments, cleaning fees, and deposits are managed through our booking system. We operate on a monthly reconciliation cycle, with owner payouts issued alongside a detailed statement.
Let’s Talk About Your Property
Every property — and every owner — is different.
If you’re interested in working together, we’d love to learn more about your goals and how Tidewood can support your vacation rental.